Frequently Asked Questions

How are you different than other builders?

Every home Rob Miller Homes builds is 100% custom. We have never built the same house twice. Our relationship-focused approach to custom home building is what makes the experience uniquely personal. And while RMH is a design-build firm, we also partner with clients and architects with completed plans who need a builder they can trust to realize their vision.

How many years have you been in business?

Rob Miller Homes was incorporated in September of 2001.

How many projects do you do in a year?

At any given time, we will have 7-10 custom homes, plus 3-4 remodeling/addition projects at different stages of construction. Every project is unique and high-end, and Rob is directly involved with each one.

What type of homes do you build?

We build homes tailored to meet our individual clients’ particular needs and wants. We do not favor a particular style or size of home. Our clients dictate that based on the home they envision for themselves. On average our remodel projects cost around $500K and our new homes tend to be a million plus.

What is the largest project you have built? The smallest? 

The largest home built is 18,000 sq. ft. The smallest home was 1,600 sq. ft.

Can I see examples of your work? 

We have great relationships with our clients and would be happy to show you through any of their homes. We also have several projects under construction that we could show you. You can also look through our online Home Galleries for photos of various projects.

Is architectural design in house?

We have worked closely with the same designer for more than 20 years. That level of continuity is a key component our of design success.

Is interior design offered by your firm?

We work with several different interior designers. Their degree of involvement depends on the client’s needs/wants.

Are there typically allowances on your projects?

There are allowances on every project. The allowances will vary, depending upon the client’s needs and budget. Our goal is to provide very generous allowances so we limit the need for our clients to spend more money than expected through the build process.

How do you document/incorporate selections? 

Clients sign off with either Rob Miller Homes directly, or with each vendor/sub when they make their selections. The vendor/sub then sends that information to us.

What is typically not included in your construction costs (i.e. appliances, interior design, landscaping)?

The land is not included, but development of the lot often is. Other than that, it depends on what the client wants. We offer a finished turn-key product. Landscaping and driveway installation is offered. We bid according to the client’s specifications and budget.

How do you handle changes during construction? 

When a change is proposed, we discuss with the client what it will take to make that change in terms of cost and how it will affect the time frame of the project as a whole. The client typically approves the changes via email. Updated costs for changes (change orders) are tracked at the time of each draw.

What type of contract do you usually work with? 

We use the MBA (Metropolitan Builders Association) contract.

Do you request bids from multiple subcontractors?

Multiple bids help us ensure that we are staying competitive in the marketplace. We look at all the bids, and match the right subcontractor to the right project to deliver the highest quality possible.

How many jobs do you have going on at the same time? 

We may have as many as 4 or 5 houses under construction at the same time, but all will be at different stages.

How do you establish a start date? 

The project starts after the bid process is complete and the contract is signed. Work will begin within 60 days of approved financing.

How do you manage jobs once they are up and running?

Each project is assigned a Project Manager (PM) who is responsible for the day-to-day oversight of the project. Our PMs report directly to Rob Miller. Each project is also assigned a Project Coordinator (PC) who works closely with the client to ensure that selections are completed efficiently and with ease. The PM and PC work closely together throughout to give our clients a pleasant and seamless experience.

How long does it take to build a home with you?

New houses typically take between 12 and 15 months to complete, again depending upon the size of the project. Remodeling projects vary widely depending on the scope of the work. Some take a month, some 6 months or longer.

How many employees do you have?

We have a team of dedicated people to ensure that your build goes smoothly. In total we have eight employees including project managers, selections professionals, finance, sales and marketing personnel.